Frequently Asked Questions(FAQ's)
Delivery Related
1. I missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more details on when the courier service will try to deliver again.
2. The delivery of my order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
3. What should I do if my order is approved but hasn't been shipped yet?
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
4. Can I take the shipment after opening and checking the contents inside?
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
5. How quickly can I get my order delivered?
Orders will be delivered by the date you see on the product page for your location.
Refund Related
1. My order has reached the nearest delivery hub, but why isn't it out for delivery yet?
The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.
2. What are the modes of refund available after cancellation?
Payment mode: Prepaid
Back to source - Refund will be processed to the payment mode(Debit/Credit card, NEFT, UPI) used to pay for the order
3. I've still not received the refund in my bank account.
If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the refund reference (ARN)/UTR number you would have received for an update on the status of your refund.
4. Why does it take time for the refund amount to be credited when it was already processed ?
Once the refund has been processed, the bank takes some time to reverse your initial transaction and complete the refund. However, the refund amount can be seen in your account within the time frame provided to you. Please contact your bank with the refund reference/UTR number in case you don't see the refund amount in your account after the specified timeframe.
5. When are refunds given?
Refunds are given when:
Any prepaid order is cancelled and the amount paid is refunded automatically to original source of payment.
Products from select categories are returned under certain conditions. Check the seller's Returns Policy on the product page for more details.
Cancellation Related
1. Can I modify/change the specification for the ordered product without cancelling it?
No, once an order is placed the specification of the product can not be modified.
2. Can I reinstate a cancelled order?
Cancellation fee will be applied or charged only if an eligible order is cancelled after 24 hours of placing.
The reason is to compensate for the time and effort incurred in processing the order by the seller. Also, to compensate our logistics partner for incurring a cost when they ship the order, if the order is shipped. Note: Customer can find this information under the order details by logging into his/her Limezo account.
3. How long does it take to cancel an order?
Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.
Note: For help and support please mail us at support@limezo.in or contact us at +917065424993
