Refund and Returns Policy
At DOTONE INFOTECH Pvt. Ltd., we strive to provide you with a seamless shopping experience and ensure your satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a straightforward Refund and Returns Policy to make the process as smooth as possible.
1. Eligibility for Returns:
You may initiate a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. How to Initiate a Return:
To start the return process, please contact our 24/7 customer support team at support@limezo.in or call us on +91 7065424993.
Provide your order number, a brief description of the issue, and any relevant images if necessary.
Our support team will guide you through the return process and provide you with a Return Authorization Number (RAN) if applicable.
3. Return Shipping:
Depending on the reason for the return, return shipping costs may be the responsibility of the customer or covered by Limezo. Our support team will provide you with specific instructions.
Please securely package the item to be returned and clearly label it with the provided RAN.
4. Inspection and Processing:
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
We will notify you of the status of your return as soon as the inspection is complete.
5. Refund Options:
If your return is approved, you may choose from the following refund options:
Full refund to your original payment method.
Store credit for future purchases.
Refunds are typically processed within 14 business days after approval.
6. Contact Us:
If you have any questions or need assistance with a return, please don't hesitate to reach out to our 24/7 customer support team at support@limezo.in or call us on +91 7065424993.
Shipping Policy
Our shipping policies aim to provide clear and concise information about how we handle order processing, shipping methods, delivery times, and associated costs. Please review these policies carefully before making a purchase.
1. Order Processing:
Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Order Confirmation: You will receive an email confirmation with your order details and tracking information once your order is shipped.
Order Changes: Changes to orders can only be made within 24 hours of placement. Contact our support team for assistance.
2. Delivery Times:
Delivery times are estimates and may vary due to unforeseen circumstances, such as weather or carrier delays.
Please allow extra time during holidays and peak seasons.
3. Tracking Your Order:
Tracking information will be provided via email after your order has shipped.
Use the tracking number to monitor your shipment on the carrier’s website.
4. Returns and Undeliverable Packages:
Returns: For information on returning items, refer to our Returns Policy.
Undeliverable Packages: If a package is returned due to an incorrect address, we will contact you for an updated address. Additional shipping charges may apply.
5. Delivery charges:
Delivery charges vary based on the order value and delivery location.
A nominal delivery charge may be applied to low-value items to offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
For orders below Rs 500, a delivery charge of Rs 40 per item may be applied. Orders of Rs 500 or above are delivered free.
6. Contact Us:
If you have any questions or need assistance with a return, please don't hesitate to reach out to our 24/7 customer support team at support@limezo.in or call us on +91 7065424993.
